Privacy Policy

Last updated: 17 August 2026

Blissful Connections Counselling is committed to protecting your privacy and maintaining the confidentiality of information provided as part of counselling and clinical supervision.

We handle personal and health information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 and the Australian Privacy Principles, and applicable Victorian health privacy requirements.

Information we collect

We may collect personal information including your name, contact details, appointment information, communications with us, payment information and information you provide when making an enquiry, completing a form or booking an appointment.

When providing counselling or clinical supervision, we may also collect sensitive and health information that is reasonably necessary to provide these services.

How we collect and hold information

We generally collect information directly from you through our website, telephone, email, booking system, forms and during counselling or clinical supervision.

Information may be held electronically or through service providers used to operate the practice. We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

How we use your information

We may use your personal information to:

• provide counselling and clinical supervision services
• respond to enquiries
• arrange and manage appointments
• maintain appropriate clinical and administrative records
• process payments
• communicate with you
• provide information or resources you have requested
• meet our professional, ethical and legal obligations.

We do not sell your personal information.

Counselling confidentiality

Information disclosed during counselling and clinical supervision is treated confidentially and handled in accordance with applicable professional, ethical and legal obligations.

Personal and health information may only be used or disclosed with your consent, for purposes related to providing our services where permitted, or where disclosure is required or authorised by law.

Further information about confidentiality and its limits is provided as part of our counselling or clinical supervision consent process.

Online bookings

Blissful Connections Counselling uses Acuity Scheduling to manage online appointments. Information required to arrange and manage your appointment may be processed through Acuity and its service providers.

Acuity may also provide limited appointment event information to our website analytics where this functionality has been enabled.

Website analytics and advertising

We use Google Analytics to understand how visitors find and interact with our website and to measure website and advertising performance.

Google Analytics may collect information about website activity, such as pages visited, website interactions, referral source, device and browser information and approximate geographic information.

We may also use Google Ads and Meta advertising services, including the Meta Pixel, to measure advertising performance.

Blissful Connections Counselling does not intentionally provide client names, email addresses, telephone numbers, counselling records, clinical notes, intake information, questionnaire responses or information disclosed during counselling sessions to Google Analytics or advertising platforms.

Our website analytics and advertising measurement are separate from our confidential counselling records.

Google Analytics and other website technologies may use cookies and similar technologies. You can control or delete cookies through your browser settings.

Email communications

We use MailerLite to manage some email communications and downloadable resources.

If you choose to subscribe or request a resource, information such as your name and email address may be processed through MailerLite for this purpose.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those emails.

Third party service providers

We use third party providers to support functions including appointment scheduling, website services, email communications, analytics, advertising and payments.

Some providers operate internationally and information may be processed or stored outside Australia. Where applicable, we take reasonable steps to handle personal information in accordance with our Australian privacy obligations.

Access and correction

You may request access to personal or health information we hold about you and may request correction if you believe that information is inaccurate, incomplete or out of date.

Some exceptions may apply under applicable privacy and health records laws.

Privacy complaints

If you have a question, wish to request access or correction, or believe your personal or health information has not been handled appropriately, please contact Blissful Connections Counselling using the contact details provided on this website.

We will consider your enquiry or complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or, where applicable, the Victorian Health Complaints Commissioner.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, information handling practices or legal obligations change. The current version will be published on this website.